Frequently asked questions
Purpose and access
1
TRUVET stands for Track and Report Unsafe VETerinary medicinal products. It is the Veterinary Monitoring and Surveillance System for Substandard and Falsified Veterinary Medicinal Products (SFVPs).
The purpose of TRUVET is to:
• Collect evidence-based information on the scale and distribution of SFVPs at global and regional levels.
• Improve understanding of national situations, including existing legislation, regulatory frameworks, and tools used to detect SFVPs.
• Alert and inform WOAH Members about the presence and circulation of SFVPs within and across regions.
• Engage and collaborate with other stakeholders involved in the prevention, detection, and response to SFVPs upon request.
The purpose of TRUVET is to:
• Collect evidence-based information on the scale and distribution of SFVPs at global and regional levels.
• Improve understanding of national situations, including existing legislation, regulatory frameworks, and tools used to detect SFVPs.
• Alert and inform WOAH Members about the presence and circulation of SFVPs within and across regions.
• Engage and collaborate with other stakeholders involved in the prevention, detection, and response to SFVPs upon request.
2
TRUVET is open to:
1. WOAH Members, through a dedicated Member portal. This includes WOAH Delegates, Focal Points for Veterinary Products, and national regulatory authorities responsible for the quality of veterinary medicinal products (VMPs), subject to nomination by Delegates.
2. Non-WOAH Members willing to contribute to and collaborate on efforts to address SFVPs.
3. Private-sector stakeholders who can both report and receive information on SFVPs affecting their own brands.
4. WOAH Collaborating Centres and Reference Centres, which provide technical expertise to support the assessment of SFVP incidents.
5. WOAH Partners with well-establish collaboration, including international law and enforcement organisations.
6. The public.
1. WOAH Members, through a dedicated Member portal. This includes WOAH Delegates, Focal Points for Veterinary Products, and national regulatory authorities responsible for the quality of veterinary medicinal products (VMPs), subject to nomination by Delegates.
2. Non-WOAH Members willing to contribute to and collaborate on efforts to address SFVPs.
3. Private-sector stakeholders who can both report and receive information on SFVPs affecting their own brands.
4. WOAH Collaborating Centres and Reference Centres, which provide technical expertise to support the assessment of SFVP incidents.
5. WOAH Partners with well-establish collaboration, including international law and enforcement organisations.
6. The public.
3
For WOAH Members access is controlled through nomination by the WOAH Delegate or by the WOAH Focal Point for Veterinary Products acting on behalf of the Delegate. While there is no limit on the number of users, it is recommended that access be restricted to individuals with the responsibility and capacity to report and follow up on SFVPs.
For the rest of the users (non WOAH Members, private-sector stakeholders, partners), access is limited to a single point of contact.
For the rest of the users (non WOAH Members, private-sector stakeholders, partners), access is limited to a single point of contact.
4
Yes. Historical data and reports from VSAFE-pilot have been migrated to TRUVET. You can access your previous reports in the “Reports” section of the platform.
Definitions and conditions for reporting
1
In the absence of adopted definition by WOAH Members, TRUVET has adapted the definitions of Substandard and Falsified from WHO:
Substandard veterinary products are authorised veterinary products that fail to meet either their quality standards or their specifications, or both.
Falsified veterinary products are unauthorised veterinary products that deliberately or fraudulently misrepresent their identity, composition or source.
Substandard veterinary products are authorised veterinary products that fail to meet either their quality standards or their specifications, or both.
Falsified veterinary products are unauthorised veterinary products that deliberately or fraudulently misrepresent their identity, composition or source.
2
Products that should be reported include registered veterinary medicines, vaccines, and regulated chemical products intended for veterinary use.
Unregistered veterinary products are out of scope and it is recommended to not report them.
When in doubt, users are encouraged to contact the TRUVET team.
Unregistered veterinary products are out of scope and it is recommended to not report them.
When in doubt, users are encouraged to contact the TRUVET team.
3
The short answer is No.
Whilst having a confirmation of SFVP cases is necessary, it is highly encouraged to also report suspect cases, even if not all information is available. By reporting suspect cases, TRUVET team can anticipate potential threats to animal health and welfare, ensuring a coordinate follow up and clarification if it is necessary.
You can update and provide additional clarification/information to the initial report if it remains under validation.
Whilst having a confirmation of SFVP cases is necessary, it is highly encouraged to also report suspect cases, even if not all information is available. By reporting suspect cases, TRUVET team can anticipate potential threats to animal health and welfare, ensuring a coordinate follow up and clarification if it is necessary.
You can update and provide additional clarification/information to the initial report if it remains under validation.
Baseline Report (for WOAH Members only)
1
Baseline Report captures how each Member manages the quality of VMPs on a yearly basis.
Each WOAH Member may update its Baseline Report at any time, and it is very important to keep it up-to-date. For analytical purposes, TRUVET uses the information as recorded by 15 September each year to assess the situation across Members.
Each WOAH Member may update its Baseline Report at any time, and it is very important to keep it up-to-date. For analytical purposes, TRUVET uses the information as recorded by 15 September each year to assess the situation across Members.
Incident Report
1
When all information is not available, each incident must include the following minimum information
• Name of the product as stated in the packaging
• Registration Number as stated in the packaging
• Batch number as stated in the packaging
• Manufacturer/Marketing Authorisation Holder as stated in the packaging
• Expiry date as stated in the packaging
• Date and site of discovery
You can update and provide additional clarification/information to the initial report if it remains under validation.
• Name of the product as stated in the packaging
• Registration Number as stated in the packaging
• Batch number as stated in the packaging
• Manufacturer/Marketing Authorisation Holder as stated in the packaging
• Expiry date as stated in the packaging
• Date and site of discovery
You can update and provide additional clarification/information to the initial report if it remains under validation.
2
No. All suspect veterinary products discovered at the same place and at the same time should be reported within the same incident report.
If you are unsure whether products should be grouped under one incident or reported separately, please use the “Contact Us” section on the Landing Page to send a message to the WOAH SFVP team.
If you are unsure whether products should be grouped under one incident or reported separately, please use the “Contact Us” section on the Landing Page to send a message to the WOAH SFVP team.
3
Yes. You may include multiple products in a single Incident Report.
Importantly, products discovered at the same location and time must be included in a single incident report.
If the products are similar, you can use the “Copy” function to duplicate an existing product entry and then edit only the details that differ (for example, batch number, manufacturing date, or expiry date).
Importantly, products discovered at the same location and time must be included in a single incident report.
If the products are similar, you can use the “Copy” function to duplicate an existing product entry and then edit only the details that differ (for example, batch number, manufacturing date, or expiry date).
4
If all products products were discovered at the same location and time they must be included in a single incident report.
It is recommended to enter the product information once for one batch number and then use the “Copy” function to duplicate the existing product entry. You can then modify only the fields that differ between batches (for example, batch number, manufacturing date, expiry date, etc…).
It is recommended to enter the product information once for one batch number and then use the “Copy” function to duplicate the existing product entry. You can then modify only the fields that differ between batches (for example, batch number, manufacturing date, expiry date, etc…).
5
Yes. If you have your own report, you can simply import it directly.
The TRUVET Team will contact you in case further clarification is needed.
The TRUVET Team will contact you in case further clarification is needed.
6
The report is securely stored within TRUVET and processed by the TRUVET Team for validation and risk analysis.
The TRUVET Team may contact you if:
• Additional information is required
• Clarification is requested
• Harm associated with the incident has been reported
• Technical or regulatory support has been requested from you
Only validated and confirmed cases may be shared with Members. The identity of the reporting Member is not disclosed. Information may also be shared with partners, subject to consent and in accordance with the TRUVET data‑sharing principles.
The TRUVET Team may contact you if:
• Additional information is required
• Clarification is requested
• Harm associated with the incident has been reported
• Technical or regulatory support has been requested from you
Only validated and confirmed cases may be shared with Members. The identity of the reporting Member is not disclosed. Information may also be shared with partners, subject to consent and in accordance with the TRUVET data‑sharing principles.
7
Once an Incident Report has been submitted, it cannot be edited directly.
If you need to correct information or provide additional details, you may use the “Suggest edits” function. After updating the relevant fields or adding new information, click “Save suggestion”. The suggested edits will then be notified to the TRUVET Team for review. Changes will be accepted or declined after administrative validation.
If you need to correct information or provide additional details, you may use the “Suggest edits” function. After updating the relevant fields or adding new information, click “Save suggestion”. The suggested edits will then be notified to the TRUVET Team for review. Changes will be accepted or declined after administrative validation.
Declaration of absence (for WOAH Members only)
1
If no incidents are reported by a WOAH Member within a 30‑day period, Member users are prompted to confirm that they are not aware of the presence of SFVPs in their territory.
Members are notified by email. Upon logging into the system, a pop‑up window also displays a notification indicating the need to indicate that no incidents have been reported.
Members are notified by email. Upon logging into the system, a pop‑up window also displays a notification indicating the need to indicate that no incidents have been reported.
SFVPs reported and Alerts
1
The TRUVET Team analyses the distribution, risks, and potential impacts associated with reported and validated SFVPs. A structured decision tree is applied to determine the appropriate response, with outcomes ranging from no alert being issued to the dissemination of alerts either to Members only or to the public.
For all alerts, the concerned MAHs and affected Members are informed to ensure the accuracy of information and the alignment of recommended actions.
For all alerts, the concerned MAHs and affected Members are informed to ensure the accuracy of information and the alignment of recommended actions.
Managing and Submitting Reports
1
Yes. Once you create a report, it is automatically saved in “Draft” status.
You can choose either:
• “Save as Draft” to continue later, or
• “Save and Submit” to submit the report.
You can edit and update your draft reports at any time by opening a report from the “Reports” section. You may then choose to keep the report as a draft, delete it or submit it.
You can choose either:
• “Save as Draft” to continue later, or
• “Save and Submit” to submit the report.
You can edit and update your draft reports at any time by opening a report from the “Reports” section. You may then choose to keep the report as a draft, delete it or submit it.
2
Yes. Once a report is created, it remains in “Draft” status until submission. Your data are automatically saved every few minutes, allowing you to continue completing the report later if your connection is interrupted or if you leave the portal.
3
You may upload any relevant documents related to the report, including:
• Photos of the product (highly recommended)
• Laboratory analysis results
• Supporting investigation documents
You can upload up to 10 files, with a maximum size of 50 MB per file.
If your attachment exceeds the allowed size limit, please use the “Contact Us” section to discuss alternatives with the WOAH SFVP team.
• Photos of the product (highly recommended)
• Laboratory analysis results
• Supporting investigation documents
You can upload up to 10 files, with a maximum size of 50 MB per file.
If your attachment exceeds the allowed size limit, please use the “Contact Us” section to discuss alternatives with the WOAH SFVP team.
4
If you encounter any issues while using the TRUVET platform, please use the “Contact Us” section located at the bottom of the Landing Page to report the issue to the WOAH SFVP team.
To help us better understand and resolve the issue, please include:
• A screenshot of the issue, if possible
• A clear description of the problem or question
• Any relevant details, such as the page or action being performed when the issue occurred
To help us better understand and resolve the issue, please include:
• A screenshot of the issue, if possible
• A clear description of the problem or question
• Any relevant details, such as the page or action being performed when the issue occurred